Testimonials image

Because we value and grow from the feedback provided by our clients, we ask for comments on every aspect of the service we offer. For every questionnaire returned we sponsor the planting of a tree at our annual Tree Planting Day at The Forest of Marston Vale near Bedford.

Below are some of the comments, used with the permission of our clients.


'Your staff were always extremely helpful, polite and respectful at all times.  The service company took all the worry and headaches away.  We could not be more satisfied.  Excellent to all.' - Mrs E, Leighton Buzzard

'It was a lovely experience, I felt respected and well looked after which is a rare thing to receive from a service, thank you so much.' - Ms A, Bedford

'A brilliant "Class A" company from start to finish.' - Mrs B, Milton Keynes

'Extremely pleased with the service I was given.  Couldn't have been better.' - Mrs B, Lewes

'Thank you for helping to make a difficult time bearable.' - Mrs S, Maulden

'At all times an attentive and compassionate service.  As a family our grateful thanks.' - Mrs T, Bedford

'Very helpful all the way through.  Listened to how I wanted it to be.' - Ms B, Shefford

'A difficult day was made much easier by your kind and caring staff.  Thank you.' - Ms D, Bedford

'I was very happy with the service.  Nevilles made all arrangements efficiently and in a dignified way and helped me through this upsetting event.' - Mrs M, Bedford

'Superb service, efficient, giving a calmness and care and kindness to the bereaved, and to the person who has passed away.' - Mrs P, Bedford

'Accommodated our requests without question. Thank you.' - Ms G, Cople

'Thank you for the patience and kindness you showed at and leading up to the funeral.  I feel you went that extra mile in making sure everything went smoothly at this very difficult and heartbreaking time.' - Mrs C, Ampthill

'Thank you all so much for your very high standard of service shown by you all at my aunt's passing.  From my first call to our last the professionalism was first class.' - Ms C, Steppingley

'Thank you for all your help with the arrangements and then yesterday at dad's funeral, you have been professional, understanding, caring and lovely to deal with from the start.  You have a fantastic manner and a way about you that we found to be very comforting and for that we are very grateful.' - Ms M, Ampthill

'On behalf of my family I thank you for the excellent service and professionalism shown in carrying out the funeral of my late father.  The manner, compassion, patience, calmness and sense of humour put us at ease on our first meeting and we knew the arrangements were in safe hands.  Your competency, organisation and knowledge were second to none, enabling us to make the necessary decisions at a most difficult and upsetting time.' - Ms H, Luton

'Just a note to say thank you very much for making everything respectful and smooth.' - Ms R, Woburn

'Just a little note to thank you for all your support and help at this sad time.  I appreciate the kindness and respect you showed for our family.  I really felt you looked after my dad, as special as he was.' - Ms W. Ampthill

'Thank you so much for the perfect service you have given us.  The professional reverence shown was beyond reproach.  The catering service you offered was perfect, the food first class.' - Mr & Mrs M, Luton

'Thank you so much to all at Nevilles for doing such a great job of making life so much easier and stress free for us all as a family following my dear dad's passing.  The service you provided was helpful and accurate and ensured everything went smoothly.' - Ms T, Luton

'We would like to thank you for the care and attention you gave in the preparation and conduct of the funeral.  We greatly appreciate the kind and dignified manner in which you supported us in this very sad time.  Every detail was well organised and professionally handled.' - Ms E, Ampthill

'I just wanted to thank you and all of your colleagues for your careful and compassionate service for my nan's funeral.' - Ms N, Ampthill

'May I take this opportunity of thanking your members of staff for all their courteous and caring service that was given to me and my husband during the sad loss of my mother.  We have used your Company on several occasions and cannot recommend you highly enough for your excellent service.  On entering your new premises at Stopsley we were made to feel totally at ease and were assisted in making decisions in regard to mum's funeral so it could be a very special occasion and a celebration of her life.  If we had any enquiries whatsoever we knew that you would be at the end of the telephone and our minds were set at ease immediately.  When we visited mum in the Chapel of Rest we can only say that it was a very special, peaceful place and we felt totally at ease knowing mum was in safe hands.  On the day of the funeral, from the cars arriving at her home until us reaching the reception your staff were courteous and caring and kept us informed throughout every stage, giving us options on what we would prefer to do, which we found very comforting.  I would have no hesitation in recommending your Company and your service, which exceeded my expectations.' - Mrs B, Meppershall

'Just a little note of thanks for your help and professional guidance.  Thanks also to the ushers.  You helped make a difficult day a little easier.' - Mrs M, Shefford

'Nevilles gave a very good account of themselves based on our experience - we will certainly use you again.'- Mr S, Hemel Hempstead

'Staff were excellent and guided us through with sensitivity and kindness, despite my many questions.  We had used your services before and on both occasions everyone has been professional, courteous and made a difficult time for us more bearable.  Would have no hesitation in recommending your services.  Thank you all.' - Ms L-W, Barton

'Neville Funeral Service took away the pressures of making any arrangements needed to say goodbye to my wife, their professionalism was outstanding.  I would like to thank you from the bottom of my heart.  I hope my sons contact you in the event of my passing!' - Mr C, Luton

'Everything was so professional and the day made much easier when the funeral went so well. - Ms T, Bletchley

'Amazing company!...Super!..The best in the industry!...Supported us financially and waited for payment, thanks. - Mr R, Luton 

'I would like to take this opportunity to thank Nevilles for the sensitive and timely way they have dealt with my mother's funeral arrangements, from the initial contact to the respectful way Neville staff guided myself and my family before, during and after the service.  Their professional, respectful and kind service made a very difficult time a lot easier to bear. - Ms D, Luton

'Thank you for looking after Dad and for the dignified service you provided at the funeral.  I know my Mum took great comfort from it and in particular her visit to your chapel of rest. - Ms D, Shefford

'Service on day outstanding' - Anon

'We all just want to thank you for yesterday.  Although it was a sad day we wanted to make sure that Dad got his final wish and was buried.  We cannot fault the service you have given to both my Mum and my Dad, and how you all treated us on the day.  Dad probably got a wish he never thought he would get and he was buried in the village he spent 52 years in, so that was extra special for him, and we are so glad that we got him back there. - Ms B, Ampthill

'Thank you very much.  You handled everything extremely well from start to finish.  I can't recommend or thank you enough.  Making these arrangements is never easy, especially when it's from a distance but you handled things extremely well.  The Funeral Director was superb.  We drove past my Uncle's house, pausing, and the Funeral Director got out and walked past, which was an excellent touch.  Your men handled themselves wonderfully in the chapel where it was difficult to manoeuvre the coffin.  Thank you once again. - Ms C, Shefford

'Just a short note to say thank you for your support and guidance yesterday at dad's funeral.  The day went without a hitch and it was so lovely to see so many people there.  You and the team were great and we are so grateful for your help.  Thank you all once again. - Anon, Bedford

'There were no glitches or anything that could be improved.  Thank you to everyone who was involved to make Mum's funeral a peaceful and dignified service.  Everyone I came in contact with was excellent - thank you also to the florist who made the tribute to Mum's war service.  Nothing could have been done better, Sharon was helpful in any way she could.  A very big thank you. - Anon, Luton

'On behalf of my family I would like to express our heartfelt thanks to you and your fantastic colleagues at Nevilles for the wonderful way you helped us through this sad occasion.  The kindness and understanding from start to conclusion gave us immense comfort and the funeral was conducted with much dignity, all our requests were met and you gave our much loved Mum the most wonderful final journey.  Once again thank you all so much. - Mr M, Stopsley

'On behalf of the family we would like to say a huge thank you to you all for making this sad time so much easier.  From the first contact we were treated with warmth and kindness with some appropriate humour thrown in as well.  The day itself went so smoothly and you all helped toward a dignified and lovely farewell.  - Ms M, Luton

'My sister and I were very impressed with the service you gave us.  We felt supported and guided all the way through, while at the same time able to make the service arrangements personal to our Mum.  You went out of your way to perform extras such as taking photographs of the casket for my grandsons to see and acquiring bereavement guidance booklets for children.  You kept in contact with us on the day of the funeral and made sure we were aware of all the arrangements.  The team were excellent and we really cannot praise the service we experienced highly enough.  You helped us through a difficult time, removing any stress we might otherwise have encountered. - Mrs J, Ampthill

'Thank you for having Mum in your care till her thanksgiving service.  Thank you for your patient, sensitive, supportive care, your attention to detail, your friendly, efficient and trustworthy professionalism shown to me each time I came into Nevilles and indeed on the day of her funeral.  You are all a credit to Nevilles. Mum would want me to thank you all for making a heartbreaking time that 'little' bit easier by your working ethos. - Mr S, Luton

On behalf of my family may I take the opportunity to thank you and your colleagues for the excellent, respectful service we received and for their attentiveness on the day.  My mother was deeply grateful for the sensitivity shown. - Mrs S, Ampthill

It was a very difficult time for us and we felt at ease as soon as we entered your premises.  You were very sympathetic to our needs and everything was clearly explained.  You were most helpful on the telephone and we felt confident that the funeral would go as well as expected.  On the day of the funeral your staff were most professional and the flowers were beautiful. - Mrs H, Luton

'Your service was first class and thoroughly professional.  You gave us full confidence that things would be done properly and they were.  Nothing seemed too much trouble.  Well done and thank you - Anonymous

'We wanted to thank you for all your help with the arrangements for Dad's funeral and particularly for handling everything so beautifully on the day.  It made a sad day so much easier for all the family.  Thank you all once again - Mrs & Mrs M, Luton

(From Client Questionnaire) 'Although quality of service levels have been marked as "very good" I feel the category of "excellent" would have been more accurate.  I need say no more other than thank you from the bottom of my heart.  With gratitude - Mrs G

'We would just like to thank you and your staff for all your support and kindness for mum's funeral yesterday.  We would like to congratulate you on your very professional team which made an emotional day a lovely day to remember. - Mr & Mrs D, Luton

'I would like to say a big thank you to everyone who dealt with the arrangements at this sad time for us.  Everyone was so kind and helpful.  Everyone commented on how well organised and professional the drivers and pall bearers were.  We were so very pleased that we were allowed to walk down to the cemetery behind the coffin, it was all very impressive.  It was so dignified with the Funeral Director walking ahead in his tails and top hat.  Thank you again. - Ms W, Toddington

'I would like to thank you and your staff for the kind attention and assistance I have received over the last couple of weeks.  Please could you pass on my appreciation to them for looking after us so well.  It was a job done very professionally but with sensitivity. - Anonymous

'I am writing to thank you for the professional way in which the whole funeral was carried out.  From the moment we made the original telephone call, everything was done for us and we did not have to worry about anything.  All of the staff were professional in their approach and all were unfailingly caring and respectful.  - Ms F, Haynes

'You made my father's funeral perfect.  My father always liked to be punctual and joked about not being late for his own funeral, so your timings were spot on, my father would have been proud.  Please pass on my thanks to the chaps, they were fantastic on the day and your florist for the lovely flowers as well. - Anonymous

'I would like to say how wonderful you all are and how helpful you have been, and want to pass on my personal thanks for all your efforts and help and kindness on the day.  I have sadly been to a few funeral directors and coming to you was a vastly different experience which restored my faith and for which I am truly thankful' - Mr A, Hitchin

'Everybody thought that the service given by Nevilles was absolutely professional and perfect in every way.  I felt that even though she had passed away her body was treated with the utmost respect which actually helped with the grieving process a little bit.  Thank you for the wonderful service that you provided for the family' - Mrs M, Luton

'I had many people say what a wonderful funeral it was.  Everything went like clockwork and was very impressive and the food at Nevilles was super.  A big thank you to all involved from start to finish' - Mrs H, Luton

'Thank you for your services for the funeral of our mum, the day was perfect, also the floral tributes ordered were amazing!' - Anonymous

'Many thanks for setting up the lovely funeral service for my mother.  We couldn't fault the service, flowers, staff who took us there by car and brought us back, even to checking if we had our house keys before leaving!  Have to say its been the hardest time I have ever known, and still is at times, but Nevilles certainly pulled out all the stops on the day of the funeral' - Mr B, Luton

'Thanks to you and your staff for the excellent service myself, my sisters and my mother received at the funeral of our father/husband.  Your drivers were extremely courteous and kind on what was a very difficult day for all of us.  Their professionalism was second to none for which we all thank you so much.  I am glad to say that the day went very well indeed, with no hiccups, so once again thank you all so much for making it more bearable for all of us.' - Mrs L, Milton Keynes

'Wonderful service from Nevilles, especially on the day.  The lady Funeral Director in charge was brilliant, please pass on our thanks' - Anonymous

'Just to say thank you so much for the manner in which you conducted mum's funeral arrangements and service.  You were an enormous help to me and the family during a very sad time for us.  The standard you presented was one of a caring, sympathetic and professional team at all times, giving me the confidence to depend on you for all our needs, which were fully met.  I feel you gave over and above the "call of duty" and for this I am truly grateful' - Anonymous

'On behalf of myself and my sisters I would like to thank you and the team at Nevilles for making my father's last journey such a smooth and tranquil experience for all of us.  We were all grateful for the calm professionalistm of your staff and for the care and respect shown by your firm to our father' - Mr G

'My sister and I would like to thank you for everything with our dad's funeral.  We were very happy with the service and the way everything was conducted at this difficult time for us.  The drivers and pall bearers were most helpful on the day, guiding us where to go.  We didn't have to worry about anything, it was all taken care of with the utmost dignity and respect' - Ms S - Shefford

'Thank you for a wonderful service and your professional standards and compassion were much appreciated at this difficult time' - Mr G - Flitwick

'Thank you for all your help organising the funeral.  The whole thing went smoothly and you made it all bearable.  The motorbike hearse was a wonderful touch and I'm very grateful to you' - KH, Shefford

'A great thank you to Neville's for the way everything went yesterday - it could not have been done more professionally.  The ambiance and the food were perfect for the occasion' - Mr H - Luton

'Just to say thank you for all your help and support following the death of my mother.  Please pass on my thanks to Matt and his team for the support they gave at the funeral, the ladies who did such lovely flowers, the caterer for the funeral tea and the vicar.  It was much appreciated by everyone' - Ms F- Royston

'I wanted to say to you a big thank you for all your support and advice and understanding over a very difficult time for the family.  The sun shone on the day.  Everything went to plan and Robbie handled the service very professionally and personally as though she knew my dad.  Also I would like to say thank you to all of Nevilles employees for the care of my dad and support to the family' - Mr L - Luton

'Thank you so much for all the attention to detail and the skill and craftsmanship applied to copying the style of the original inscription.  The completed memorial stone looks fantastic and I am delighted with the final design' - Ms M - Luton

'We as a family would like to truly thank you all for your compassion, understanding and professionalism.  We just happened to walk in off the street and we knew instantly that we were going to use you, the warmth and welcoming approach by your staff was exceptional for which we were very grateful.  Many thanks again and we would certainly recommend you' - Anonymous

'Excellent service all round - flowers were beautiful, staff very helpful and female funeral director excellent.  Would highly recommend Neville Funeral Service'   - Anonymous

'The manner and behaviour of all funeral staff was considerate, sensitive and courteous throughout.'  JB - Bedford

'All the funeral details were handled professionally and with care'   ADW –  Bedfordshire

'Knowledgeable staff made what could have been a traumatic experience stress free' –  Anonymous

'Overall impression and service was excellent. Nothing was too much trouble. First class and I cannot think how it could be bettered'. Mr K –  Hertfordshire

'From the first phone conversation with Gerry, the meeting to plan John’s funeral and the funeral itself, we could not fault any aspect of your service. The friendly and professional help from all your staff made a sad and distressing time so much easier for all John’s family and friends. Thank you'. -  Anonymous

'An excellent and sensitive service provided at a difficult time for all concerned. Many thanks'. –  Mr W - Dunstable

'I cannot fault the service I received. It has always been very good but you really excelled yourselves and I will always be extremely grateful. I only know Steve and Shona by name but the whole team were excellent'. Mr S – Westoning

'I could not have wished for better service. I feel that we said 'goodbye' to mum in a dignified and well organised way, which was all thanks to Neville’s. The staff were both sensitive and comforting, respecting all of our wishes. Thank you'. TY – Hertfordshire

'A perfect send off'. – Anonymous.

'Alison, Louise and Peter were very kind and helpful. I was grateful for a cup of coffee at one visit. All your staff were excellent and I was particularly pleased with the flowers' - Mrs Martin

'Everything was as expected, from the moment the hearse with the coffin arrived. Everyone was treated with respect and kindness' - B.G.

'I was very impressed with your service and took comfort in knowing when my time comes, your company will be dealing with the arrangements' - Mrs Bickford-Smith

'Me and my family wish to thank you very much indeed. We find your service very professional, with care and sincerity.  You can be sure of our recommendation.' - Mr Alleyne

'The entire process from initial phone call through to completion of the chosen day was handled with professional pride and dignity. Thank you.' Mr Dennis H Rayner, MSOE. MIRTE. MIMI

'The service I and my family received was impeccable. Everything was carried out exactly as we wished with great sensitivity and kindness' – Anonymous

'Thank you for making a difficult and emotional time run smoothly' - Mrs Henderson