FAQs

FAQs image

Can you help with catering?
Yes we can. We can arrange for our external caterer to provide what you need in our own function suite which will hold a maximum of 70 people. Alternatively our caterer will provide refreshments in your home supplying all the necessary crockery and cutlery. All you need to provide is a kettle. We do not permit alcohol to be consumed on the premises.

What happens if I can't speak to the person who I arranged the funeral with me at Neville Funeral Service?
Any of our funeral directors or arrangers can help you with any query you might have. If the funeral director or arranger you spoke to originally is not available when you contact us again please do not hesitate to speak to another member of staff.

Where can we get help with our choice of music?
The choice of music at a funeral is very personal. The person who is taking the funeral (minister or officiant) will usually be able to help you with your choices.

Can we choose our own music at the crematorium?
Yes you can. Depending on the crematorium chosen you will either be asked to provide a CD or the crematorium will download the music requested. If CD's are required please supply an original CD as they are the only ones guaranteed to play – they will be returned to you.

What do I do about jewellery?
You will have been asked about jewellery when you made the funeral arrangements. If we are to remove jewellery from the person who has died, it will be kept in our safe awaiting your collection. If the jewellery has not been collected by the time the funeral takes place the funeral director may bring it with him to the funeral and hand it to you then. You will be asked to sign for any item of jewellery returned to you.

What items can we put in the coffin?
If the person is to be buried then you can leave almost anything in the coffin. If a person is being cremated there are strict rules regarding items placed in coffins. As a general guide no aerosols, alcohol, whole coconuts, watches with batteries or glass are allowed as these can damage the equipment at the crematorium. Photographs, cards and letters are allowed. If you are in any doubt about the items you wish to place in the coffin please ask a member of staff.

Are children allowed to come to the chapel of rest and attend the funeral?
Children are allowed to visit the chapel of rest as long as they are accompanied by an adult.
Children may also attend the funeral. If you wish a child to travel in a limousine then they must be in the appropriate child seat. Unfortunately we can no longer allow children to sit on other passengers' laps and a child will count as one of the passengers. Please see the separate more detailed document regarding children in limousines.

What happens on the day of the funeral and how long does a funeral take?
What happens on the day of the funeral will depend on the type of funeral service you have selected. On the day of the funeral the funeral director who is conducting the funeral will telephone you to make contact and introduce himself. The funeral director will guide you through the funeral and be on hand to give assistance should it be needed.

As a guide most funeral services which are held at the crematorium last about 30 minutes. This will vary if there has been a service elsewhere first.

What do I do about flowers and the cards for the flowers?
Flowers can be ordered here at Neville Funeral Service or through your local florist. If you are arranging flowers through another florist please make sure that you let them know the date and time of the funeral. The florist will arrange the cards for the flowers with you.

If you order flowers through Neville's we will inform our florists regarding the date and time of the funeral. If you require specific flowers or particular colours we need as much notice as possible so that we can fulfill your wishes. If you have any queries regarding flowers one of our florists will be pleased to help you. We have a large selection of cards for you to choose from. Our florists use only the freshest flowers and all flowers are bought in especially for the tributes ordered by our clients. 

When can I visit the chapel of rest?
Once the necessary forms are complete and the coffin prepared you may visit the chapel of rest. All visiting is by appointment and the times can be found on the arrangement form. Once everything is ready you may visit the chapel of rest as often as you want and you may stay as long as you wish.

When can I collect the cremated remains?
The person who arranges the funeral with you will be able to advise when after the funeral the cremated remains will be available for collection. When you are planning to collect the cremated remains it is helpful if you telephone the office beforehand so that we can ensure everything is ready when you arrive. Please remember that we can only hand the cremated remains to the person who arranged the funeral. If the person who collects the cremated remains is not the person who arranged the funeral then we will need either a letter to confirm that we can hand the remains to that person or to be able to telephone the person who made the arrangements.

What happens if I have asked for donations to be sent?
Donations are usually sent care of Neville Funeral Service (although they can be sent to another person or direct to the charity if you wish). We will continue to accept donations for a maximum of six weeks after the funeral. We will then send the money received to the specified charity. We will also send details of the donations received to the person who has arranged the funeral.

When do I receive the bill for the funeral and how long do I have to pay?
Our invoice is sent out about a week to ten days after the funerals and we request payment within a month of receipt. We appreciate that some estates take longer than others to settle. If you expect there to be a delay in making payment we ask that you keep us informed and if you put the account into the hands of a solicitor we ask that you let us know which solicitor is dealing with your affairs.

What happens about memorials and headstones?
If you have requested that we remove a memorial for a further burial to take place then our memorial department will contact you. If you would like to discuss either a new memorial or the renovation of an existing memorial please contact our one of our memorial team. Memorials