We are currently recruiting for a Receptionist/Administrator to join our team at our busy office in Luton.
This unique and rewarding role is perfect for those who enjoy helping people during a difficult time in their lives. You will potentially be the very first contact with our clients and you will be part of the team planning a bespoke funeral service for their loved ones.
Receptionist/Administrator Duties
- To support branch colleagues with general administration duties – answering the phone, greeting visitors, managing post, filing, and ensuring that the branch runs effectively.
- To support branch colleagues with funeral related duties – overseeing client visits to our chapels of rest and all other branch visitors.
- To work closely with other colleagues across the business to provide exemplary service.
- To ensure that payments, invoices and donations are dealt with in the appropriate manner.
- Proactively deal with queries efficiently, promptly, and courteously.
- To ensure that all work is completed accurately and to a high standard.
- Work closely with local organisations such as churches, hospitals, GP’s, Crematoriums and Cemeteries.
- Participate in Bereavement support groups and community activities.
Essential Skills
- Confident in speaking on the telephone.
- Confident with dealing with visitors in a face to face environment.
- Ability to deal with everyone who they meet in a professional and sympathetic manner.
- Good attention to detail.
Desirable skills
- Previous experience within a reception and/or administrative role
- Knowledge of the funeral or caring professions
- Experience of Microsoft Office packages and other inhouse packages
Job Type
This is a part time job share role for 2.5 days per week. The role is fully office based.
Location – Luton
Salary
Will be dependent on experience but the starting salary will be £11 an hour which equates to a full time equivalent salary of £22,880.
Standard hours of work are: –
Wednesday 1.00pm – 6.00pm (30 minute break)
Thursday and Friday 8.00am – 6.00pm (60 minute break)
Cover for holiday and sickness may be required when necessary
Benefits
- 31 days a year holiday inclusive of bank holidays.
- Contributory pension.
- Non-contributory life cover.
- Uniform provided at the end of probation.
- Continued professional development as part of our Group Life Long Learning programme.
About our hiring process
- We encourage applicants for all backgrounds – come and talk to us and see if we are a fit for what you are seeking in your career.
- We have adjustments available for those who may need additional assistance.
- We aim to get back to our candidates as soon as possible – you will be given a single point of contact when you apply who will be the person to whom you can address queries.
- All candidates will get feedback about their interview and we welcome feedback on how you found the process too.
- We aim to get back to all candidates within 3 days of their CV submission.
- We aim to get back to all candidates within 5 working days of their interview.
- Interviews are predominantly face to face with a manager or director and a member of our HR team.
- Interviews are question and answer based and you will have the opportunity to ask questions about both the role and the company.
- You will also need to undertake a role appropriate competency test.
- We will expect you to be able to answer questions about yourself, your CV and your previous experience.
To Apply
Please send a covering letter and your CV to [email protected].
WE ARE AN EQUAL OPPORTUNITIES EMPLOYER AND MEMBERS OF THE EQUALITY REGISTER, “COMMITTED 2 EQUALITY”