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Receptionist / Administrator

We are currently recruiting for a Receptionist/Administrator to join our team at our busy office in Luton.
This unique and rewarding role is perfect for those who enjoy helping people during a difficult time in their lives. You will potentially be the very first contact with our clients and you will be part of the team planning a bespoke funeral service for their loved ones.

Receptionist/Administrator Duties

  • To support branch colleagues with general administration duties – answering the phone, greeting visitors, managing post, filing, and ensuring that the branch runs effectively.
  • To support branch colleagues with funeral related duties – overseeing client visits to our chapels of rest and all other branch visitors.
  • To work closely with other colleagues across the business to provide exemplary service.
  • To ensure that payments, invoices and donations are dealt with in the appropriate manner.
  • Proactively deal with queries efficiently, promptly, and courteously.
  • To ensure that all work is completed accurately and to a high standard.
  • Work closely with local organisations such as churches, hospitals, GP’s, Crematoriums and Cemeteries.
  • Participate in Bereavement support groups and community activities.

 

Essential Skills

  • Confident in speaking on the telephone.
  • Confident with dealing with visitors in a face to face environment.
  • Ability to deal with everyone who they meet in a professional and sympathetic manner.
  • Good attention to detail.

 

Desirable skills

  • Previous experience within a reception and/or administrative role
  • Knowledge of the funeral or caring professions
  • Experience of Microsoft Office packages and other inhouse packages

 

Job Type
This is a part time job share role for 2.5 days per week. The role is fully office based.

 

Location – Luton

 

Salary
Will be dependent on experience but the starting salary will be £11 an hour which equates to a full time equivalent salary of £22,880.

 

Standard hours of work are: –
Wednesday 1.00pm – 6.00pm (30 minute break)
Thursday and Friday 8.00am – 6.00pm (60 minute break)
Cover for holiday and sickness may be required when necessary

Benefits

  • 31 days a year holiday inclusive of bank holidays.
  • Contributory pension.
  • Non-contributory life cover.
  • Uniform provided at the end of probation.
  • Continued professional development as part of our Group Life Long Learning programme.

 

About our hiring process

  • We encourage applicants for all backgrounds – come and talk to us and see if we are a fit for what you are seeking in your career.
  • We have adjustments available for those who may need additional assistance.
  • We aim to get back to our candidates as soon as possible – you will be given a single point of contact when you apply who will be the person to whom you can address queries.
  • All candidates will get feedback about their interview and we welcome feedback on how you found the process too.
  • We aim to get back to all candidates within 3 days of their CV submission.
  • We aim to get back to all candidates within 5 working days of their interview.
  • Interviews are predominantly face to face with a manager or director and a member of our HR team.
  • Interviews are question and answer based and you will have the opportunity to ask questions about both the role and the company.
  • You will also need to undertake a role appropriate competency test.
  • We will expect you to be able to answer questions about yourself, your CV and your previous experience.

 

To Apply

Please send a covering letter and your CV to [email protected].

 

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER AND MEMBERS OF THE EQUALITY REGISTER, “COMMITTED 2 EQUALITY”