Questions & Answers about COVID-19

Can I still arrange a funeral?

Yes, we’re still supporting the bereaved in our community and looking after their loved ones with the greatest level of care as we have always done.

We’re here to help you whenever you need us, we continue to be available 24 hours a day, 7 days a week. Due to the current situation to protect our clients, our colleagues and their families we are asking our clients to arrange the funeral over the telephone as where possible we are restricting the number of visitors to our branches. We have taken this decision to enable us to continue to assist all of the families who need our help.

We’re well prepared to take care of people who have died including those with coronavirus in line with the official guidance. We are wearing FFP3 masks when we bring someone into our care to protect those in attendance where the person who has died is resting, and our teams. We have all the necessary equipment and trained people to do this.

Are funeral services being held as normal?

We need to follow government advice so unfortunately it’s likely that funerals carried out at this time will not be exactly how you or the family would traditionally have wanted the funeral to be. We want to reassure you that we’ll do everything we can to help you have a memorable funeral despite the current restrictions.

To maintain our levels of care to clients and colleagues, unfortunately there are number of changes that we have to make to our service:

  • The Church of England and Catholic Diocese have stopped taking services or are closed until further notice which means we can no longer include a church service in funeral arrangements.
  • To comply with social distancing, we are no longer going to offer the use of limousines and we ask you to use your own transport to the funeral.
  • We’ve taken the decision not to offer embalming.
  • We’re unable to accept clothing for the deceased person to be dressed in and recommend a gown or robe be used instead.

In line with government advice, local crematoriums and cemeteries are limiting the number of mourners attending funeral services. Our team will discuss this with you and advise you on the restrictions at your chosen venue. Anyone from the higher risk groups, those with the virus or those self-isolating should not attend.

Are there any restrictions on the type of funeral for someone who’s died from coronavirus?

Currently, there are no restrictions that prevent someone who has died from coronavirus having a funeral whether that’s for a cremation or a burial.

Can I still visit my loved one in the chapel of rest?

If you have been confirmed as having the virus or have symptoms such as a persistent cough, high temperature please do not visit our branch.

We would ask anyone in who has been self-isolating or those in a high risk category does not attend in line with government advice.

Please call us to discuss visiting loved ones in our care. We do ask that only immediate family or close friends do this and that there is a maximum of 2 visitors to the funeral home at any one time.

Can I delay a funeral for a later date?

As at this stage, it’s not clear how long restrictions may be in place, therefore our guidance is that funerals should take place rather than be delayed indefinitely. We can help you plan and hold a memorial service at a later date when restrictions have been lifted. This could also incorporate a burial of ashes service if appropriate.

We are here to support bereaved people in our community and care for their loved ones as we have always done. During these unique and challenging times we are working in a different way to protect our clients, our colleagues and their families whilst delivering the high standard of service we are renowned for.

We have taken the decision to control access to our branches and respectfully ask you call us in the first instance to receive support and guidance from our dedicated team