Questions & Answers about Lockdown 05/11/2020

We are here to support bereaved people in our community and care for their loved ones as we have always done. During these unique and challenging times we are working in a different way to protect our clients, our colleagues and their families whilst delivering the high standard of service we are renowned for. We continue to be available 24 hours a day, 7 days a week.
We have taken the decision to control access to our branches and respectfully ask you call us in the first instance to receive support and guidance from our dedicated team

Can I still arrange a funeral?

Yes, we’re still supporting the bereaved in our community and looking after their loved ones with the greatest level of care as we have always done.

  • If you would like to visit us to arrange the funeral, this will be by appointment only and we ask that the number of people who attend is no more than 3 and all must wear face coverings as will our team during your appointment.
  • Alternatively, as an extra measure to protect our clients, our colleagues and their families, we are offering the option of arranging the funeral over the telephone or digitally using a video conferencing application such as Zoom.
  • Before you arrive we will talk you through how we can safely support you and the guidelines we have in place for maintaining social distancing and Test and Trace QR Code scanning.
  • Please be aware some of our team will be wearing appropriate PPE.

Are funeral services being held as normal?

Unfortunately it’s likely that funerals carried out at this time will not be exactly how you or the family would traditionally have wanted due to following current guidelines from the government. We want to reassure you that we’ll do everything we can to help you have a memorable funeral despite the current restrictions, unfortunately there are a number of changes that we have had to make to our service.

  • Our team will advise you if your chosen church, chapel or crematorium is available for a service and if not, they will recommend alternatives.
  • In line with government advice, crematoriums and cemeteries are limiting the number of mourners attending funeral services. Our team will discuss this with you and advise you on the current restrictions. We will ask you to sign a declaration form to acknowledge that you have been advised of the current regulations surrounding funerals and the number of mourners permitted to attend.
  • We will ask that the names and contact details of each of the mourners are listed on a form that we will provide to you for the purposes of NHS Test and Trace – this information will only be used where necessary to help stop the spread of COVID-19 and only held on record for 21 days, after which it will be destroyed.

Are there any restrictions on the type of funeral for someone who’s died from coronavirus?

Currently, there are no restrictions that prevent someone who has died from coronavirus having a funeral whether that’s for a cremation or a burial.

Can I still visit my loved one in the chapel of rest?

  • Please call us to discuss arranging an appointment to visit your loved one.
  • If you have been confirmed as having COVID-19 or have symptoms such as a new persistent cough, high temperature, loss of taste or smell – please do not visit our branch.
  • We would ask anyone who has been self-isolating or in a high risk category to not attend in line with government guidelines.
  • We do ask that only immediate family or close friends do visit and a maximum of 2 visitors to the chapel of rest at any one time.

Can I delay a funeral for a later date?

Although the current lockdown is due to last until 2 December, at this stage it’s not clear how long restrictions may be in place, therefore our guidance is that funerals should go ahead rather than be delayed indefinitely.
We can help you plan and hold a memorial service at a later date when restrictions have been lifted. This could also incorporate a burial of ashes service, if appropriate.

Face coverings must now be worn in any indoor venue, when you visit our branches please ensure you have one.
If you are exempt from wearing a face covering, please tell us when you are arranging your appointment. Click here for further government guidance on face coverings.

Due to the current lockdown rules that families cannot mix in households, we will not be able to send more than one limousine to a house and the passengers should be from the same household or ‘bubble’. We can offer additional cars to go to other local addresses and then meet up with the 1st limousine and the hearse but your funeral arranger will explain the process to you. We ask our passengers to wear face masks/coverings unless the person is exempt from wearing one for medical reasons and ask you inform us of this (please check government guidelines).