Questions & Answers about COVID-19

Changes affecting funerals from Monday 19th July
As of Monday 19th July, restrictions affecting funeral services in England will no longer apply. This means that there will be no legal limits on the number of people who can attend funerals or commemorative events or social distancing measures in place.

However, venue operators and crematoriums may choose to set their own limits and recommend that face masks are worn and will continue to provide hand sanitiser and QR links. Please contact the team at Neville Funerals for further details and for any special instructions associated with your chosen funeral venue.

To protect our clients, our colleagues and their families, we will continue to offer a range of ways of arranging the funeral including face to face meetings, over the telephone or digitally using a video conferencing application such as Zoom.

If you have been confirmed as having COVID-19 or have symptoms such as a new persistent cough, high temperature, loss of taste or smell – please do not visit a branch.

As ever, the teams at all the Neville Funerals branches are able to offer advice to help families navigate these guidelines and provide the highest quality of standard and service. Details for each branch can be found on the Contact page.

Thank you all for your continued cooperation.

Venues and crematoriums

Although legal limits on the number of people who can attend funerals or commemorative events have been lifted, we do know that some operators may continue to choose to manage numbers safely and may apply their own limits.

For example, most crematoriums have announced that face masks are not compulsory but recommended and hand sanitiser and QR codes will remain in place.  

On a positive note, singing at events and services is now allowed, and we would say positively encouraged!

In all cases, a chat with the teams at Neville Funerals will provide you with any details you require.

Collection of contact details

Similarly, some venues may still require contact details of mourners for NHS Test and Trace purposes, whilst others may ask funeral attendees to scan a venue QR code with their smartphones.   

Face masks and hand sanitisers

Although face coverings will no longer be required by law in any setting, the government still recommends that people wear face coverings in crowded areas.

At Neville Funerals our focus remains on keeping our clients and our teams safe and for us that means continuing with our face mask policy.

So please be mindful that our staff will be wearing face masks in our branches and when in close contact with others including in vehicles and during arrangements at homes.

And we will ask clients to also to continue wearing masks when on our premises except if exempt (and we have visors available for those unable to wear a mask) and there will be a Covid questionnaire to complete before visiting branch.

We intend to keep or hand sanitiser stations available for clients and colleagues use and will remain diligent in our strict sanitisation practices for all internal areas at our branches. 


Our fleet of limousines are now fully available for clients again but we at this stage we are not allowing passengers to travel in the front seats.

Open coffin viewings and viewings in private residential settings

Open coffin viewings and viewings in private domestic dwellings can commence but we will still have safety measures in place, particularly for Covid deaths. For viewings at Neville Funeral’s premises, we will require mourners to wear face coverings.

Face coverings must still be worn in any indoor location and venue, and that includes our branches, so please ensure you have a mask or equivalent available when you visit. If you are exempt from wearing a face covering, please tell us when you are arranging your appointment. Click here for further government guidance on face coverings.

Please note that all our policies will be regularly reviewed and we will provide updates on any changes that we introduce.