Questions & Answers about COVID-19

Can I still arrange a funeral?

Yes, we’re still supporting the bereaved in our community and looking after their loved ones with the greatest level of care as we have always done.

We’re here to help you whenever you need us, we continue to be available 24 hours a day, 7 days a week. Due to the current situation to protect our clients, our colleagues and their families we are asking our clients to arrange the funeral over the telephone where possible but if you would like to come in and see us to arrange the funeral we ask that the number of people who attend is no more than 3 people. Before you arrive we will talk you through how we can safely support you and the guidelines we have in place for maintaining social distancing. You are welcome to wear a face covering or mask when you visit us and please be aware some of our team will be wearing appropriate PPE.

Are funeral services being held as normal?

We need to follow government advice so unfortunately it’s likely that funerals carried out at this time will not be exactly how you or the family would traditionally have wanted the funeral to be. We want to reassure you that we’ll do everything we can to help you have a memorable funeral despite the current restrictions.

To maintain our levels of care to clients and colleagues, unfortunately there are number of changes that we have to make to our service:

  • The Church of England and Catholic Diocese have reintroduced some services but not all local churches are able to hold funeral services. Our team will advise you accordingly if your chosen church is available for a church service and if not recommend alternatives..
  • We have started to be able to offer limousines again to our clients now but the passengers should be from the same household or ‘bubble’. Our team will talk you through their safe use to comply with social distancing. We welcome and encourage our passengers to wear face masks/coverings unless the person is exempt from wearing one for medical reasons (please check government guidelines).

In line with government advice, local crematoriums and cemeteries are limiting the number of mourners attending funeral services. Our team will discuss this with you and advise you on the restrictions at your chosen venue.

Are there any restrictions on the type of funeral for someone who’s died from coronavirus?

Currently, there are no restrictions that prevent someone who has died from coronavirus having a funeral whether that’s for a cremation or a burial.

Can I still visit my loved one in the chapel of rest?

If you have been confirmed as having the virus or have symptoms such as a persistent cough, high temperature please do not visit our branch.

We would ask anyone in who has been self-isolating or those in a high risk category does not attend in line with government advice.

Please call us to discuss visiting loved ones in our care. We do ask that only immediate family or close friends do this and that there is a maximum of 2 visitors to the funeral home at any one time.

Can I delay a funeral for a later date?

As at this stage, it’s not clear how long restrictions may be in place, therefore our guidance is that funerals should take place rather than be delayed indefinitely. We can help you plan and hold a memorial service at a later date when restrictions have been lifted. This could also incorporate a burial of ashes service if appropriate.

We are here to support bereaved people in our community and care for their loved ones as we have always done. During these unique and challenging times we are working in a different way to protect our clients, our colleagues and their families whilst delivering the high standard of service we are renowned for.

We have taken the decision to control access to our branches and respectfully ask you call us in the first instance to receive support and guidance from our dedicated team