Questions & Answers about COVID-19

Following the latest government announcements, from Monday 12th April we are able to welcome clients back into our Neville Funerals’ branches for face-to-face arrangements, albeit with strict safety measures still in place. We will continue to update you as the guidelines change and lockdown eases.

The rule on a maximum number of mourners permitted to attend a funeral remains at 30 (fewer in certain venues, but we will advise accordingly) and we don’t anticipate a change to that figure until at least 21st June. We can also confirm that the number of people permitted to attend a wake or associated services has increased to 15 but will be based on venue capacity and social distancing measures.

Our Service Chapel is now open and we are able to arrange funerals there with a maximum of 20 mourners in attendance. And we are very pleased to be able to reintroduce our limousine services to assist with much need transport arrangements.

We will continue to do our utmost to ensure that our staff operate under the strictest of guidelines to ensure the best standards of health and safety, for our team and all the families we support during this time.

Masks will be required to worn at all times by staff and by visitors (unless exempt under medical grounds) sanitiser stations are set up in all branches and visitor areas, and all used surfaces are being disinfected as used.

Please be assured that we will always support our clients and their families to ensure that they are still able to have meaningful funerals for their loved ones but with extra measures in place to keep all involved safe.

As ever, the teams at all the Neville Funerals branches are able to offer advice to help families navigate these guidelines and provide the highest quality of standard and service. Details for each branch can be found on the Contact page. Thank you all for your continued cooperation during these challenging times.

Can I still arrange a funeral?

Yes, we’re still supporting the bereaved in our community and looking after their loved ones with the greatest level of care as we have always done.

  • To protect our clients, our colleagues and their families, we are offering a range of ways of arranging the funeral including face to face meetings, over the telephone or digitally using a video conferencing application such as Zoom, at this current time.
  • We will talk you through how we can safely support you and the guidelines we have in place for maintaining social distancing and Test and Trace QR Code scanning.
  • Please be aware some of our team will be wearing appropriate PPE.

Are funeral services being held as normal?

Unfortunately it’s likely that funerals carried out at this time will not be exactly how you or the family would traditionally have wanted due to following current guidelines from the government. We want to reassure you that we’ll do everything we can to help you have a memorable funeral despite the current restrictions, unfortunately there are a number of changes that we have had to make to our service.

  • Our team will advise you if your chosen church, chapel or crematorium is available for a service and if not, they will recommend alternatives.
  • In line with government advice, crematoriums and cemeteries are limiting the number of mourners attending funeral services. Our team will discuss this with you and advise you on the current restrictions. We will ask you to sign a declaration form to acknowledge that you have been advised of the current regulations surrounding funerals and the number of mourners permitted to attend.
  • We will ask that the names and contact details of each of the mourners are listed on a form that we will provide to you for the purposes of NHS Test and Trace – this information will only be used where necessary to help stop the spread of COVID-19 and only held on record for 21 days, after which it will be destroyed.

Are there any restrictions on the type of funeral for someone who’s died from coronavirus?

Currently, there are no restrictions that prevent someone who has died from coronavirus having a funeral whether that’s for a cremation or a burial.

Can I still visit my loved one in the chapel of rest?

  • Please call us to discuss arranging an appointment to visit your loved one.
  • If you have been confirmed as having COVID-19 or have symptoms such as a new persistent cough, high temperature, loss of taste or smell – please do not visit our branch.
  • We would ask anyone who has been self-isolating or in a high risk category to not attend in line with government guidelines.
  • We do ask that only immediate family or close friends visit the chapel of rest at any one time.

Can I delay a funeral for a later date?

At this stage it’s not clear how long restrictions may be in place, therefore our guidance is that funerals should go ahead rather than be delayed indefinitely.
We can help you plan and hold a memorial service at a later date when restrictions have been lifted. This could also incorporate a burial of ashes service, if appropriate.

Face coverings must still be worn in any indoor location and venue, and that includes our branches, so please ensure you have a mask or equivalent available when you visit. If you are exempt from wearing a face covering, please tell us when you are arranging your appointment. Click here for further government guidance on face coverings.