Questions & Answers about COVID-19

Following the latest government announcements, all of Neville Funerals’ branches now find themselves operating under national lockdown restrictions. 

This will mean that there will be additional guidelines in place to keep clients and staff members safe. We thought it useful to outline those here.

From today, our branches will be closed to the public for face-to-face arrangements, except in exceptional circumstances, but we are still able to support and guide you, through telephone calls and video conferencing platforms, such as Zoom.

Visits to our Chapels will be limited to 2 individuals only. 

We can also confirm that the number of mourners permitted at any funeral service remains at a maximum of 30 (fewer in certain venues) but the number of people able to attend an associated service or commemorative event, such as scattering of cremated remains, has been reduced to 6.

We will be unable to offer our limousine service from today and a member of our team will be in touch should any current arrangements need to be reviewed.

We will continue to do our utmost to ensure that our staff operate under the strictest of guidelines to ensure best standards of health and safety, for our team and all the families we support during this time.

Masks will be required to be worn at all times by staff and by visitors (sanitiser stations are also set up in all branches and visitor areas) and all used surfaces are being disinfected as used.

Please be assured that we will always support our clients and their families to ensure that they are still able to have meaningful funerals for their loved ones but with extra measures in place to keep all involved safe.

As ever, the teams at all the Neville Funerals branches are able to offer advice to help families navigate these guidelines and provide the highest quality of standard and service. Details for each branch can be found on the Contact page.

Thank you all for your continued cooperation during these challenging times.

Can I still arrange a funeral?

Yes, we’re still supporting the bereaved in our community and looking after their loved ones with the greatest level of care as we have always done.

  • To protect our clients, our colleagues and their families, we are offering the option of arranging the funeral over the telephone or digitally using a video conferencing application such as Zoom, at this current time.
  • We will talk you through how we can safely support you and the guidelines we have in place for maintaining social distancing and Test and Trace QR Code scanning.
  • Please be aware some of our team will be wearing appropriate PPE.

Are funeral services being held as normal?

Unfortunately it’s likely that funerals carried out at this time will not be exactly how you or the family would traditionally have wanted due to following current guidelines from the government. We want to reassure you that we’ll do everything we can to help you have a memorable funeral despite the current restrictions, unfortunately there are a number of changes that we have had to make to our service.

  • Our team will advise you if your chosen church, chapel or crematorium is available for a service and if not, they will recommend alternatives.
  • In line with government advice, crematoriums and cemeteries are limiting the number of mourners attending funeral services. Our team will discuss this with you and advise you on the current restrictions. We will ask you to sign a declaration form to acknowledge that you have been advised of the current regulations surrounding funerals and the number of mourners permitted to attend.
  • We will ask that the names and contact details of each of the mourners are listed on a form that we will provide to you for the purposes of NHS Test and Trace – this information will only be used where necessary to help stop the spread of COVID-19 and only held on record for 21 days, after which it will be destroyed.

Are there any restrictions on the type of funeral for someone who’s died from coronavirus?

Currently, there are no restrictions that prevent someone who has died from coronavirus having a funeral whether that’s for a cremation or a burial.

Can I still visit my loved one in the chapel of rest?

  • Please call us to discuss arranging an appointment to visit your loved one.
  • If you have been confirmed as having COVID-19 or have symptoms such as a new persistent cough, high temperature, loss of taste or smell – please do not visit our branch.
  • We would ask anyone who has been self-isolating or in a high risk category to not attend in line with government guidelines.
  • We do ask that only immediate family or close friends do visit and a maximum of 2 visitors into the chapel of rest at any one time.

Can I delay a funeral for a later date?

At this stage it’s not clear how long restrictions may be in place, therefore our guidance is that funerals should go ahead rather than be delayed indefinitely.
We can help you plan and hold a memorial service at a later date when restrictions have been lifted. This could also incorporate a burial of ashes service, if appropriate.

Face coverings must now be worn in any indoor venue, when you visit our branches please ensure you have one.
If you are exempt from wearing a face covering, please tell us when you are arranging your appointment. Click here for further government guidance on face coverings.

Due to the current restrictions, we are unable to offer our limousine service.