Questions & Answers about COVID-19

From 17 May, government restrictions on the number of attendees at a funeral change. There will no longer be a maximum limit of 30 individuals and instead the numbers will be determined by how many people the venue can safely accommodate with social distancing measures in place. We can help with advice and information about the safe capacity measures agreed for your venue of choice. Please be aware that these new rules apply only to funerals and not to any linked commemorative events, where the maximum number of people permitted to attend is now 30.

Each funeral venue will undertake a reviewed risk assessment based on enabling social distancing (2 metres) between attendees, including staff, and that will determine the numbers they are able to accommodate for a service or ceremony.

The Service Chapel at Neville Funerals is also open and we are able to arrange funerals there with a maximum of 20 mourners in attendance. And we are very pleased to be able to reintroduce our limousine services to assist with much need transport arrangements.

We will continue to do our utmost to ensure that our staff operate under the strictest of guidelines to ensure the best standards of health and safety, for our team and all the families we support during this time.

Masks will be required to worn at all times by staff and by visitors (unless exempt under medical grounds) sanitiser stations are set up in all branches and visitor areas, and all used surfaces are being disinfected as used.

Please be assured that we will always support our clients and their families to ensure that they are still able to have meaningful funerals for their loved ones but with extra measures in place to keep all involved safe.

As ever, the teams at all the Neville Funerals branches are able to offer advice to help families navigate these guidelines and provide the highest quality of standard and service. Details for each branch can be found on the Contact page.

Thank you all for your continued cooperation.

Can I still arrange a funeral?

Yes, we’re supporting the bereaved in our communities and looking after their loved ones with the greatest level of care as we have always done.

  • To protect our clients, our colleagues and their families, we are offering a range of ways of arranging the funeral including face to face meetings, over the telephone or digitally using a video conferencing application such as Zoom, at this current time.
  • We will talk you through how we can safely support you and the guidelines we have in place for maintaining social distancing and Test and Trace QR Code scanning.
  • Please be aware some of our team will be wearing appropriate PPE.

Are funeral services being held as normal?

It may be that funerals carried out at this time will not be exactly how you or the family would traditionally have wanted due to following current guidelines from the government. We want to reassure you that we’ll do everything we can to help you have a memorable funeral despite any constraints that might apply. 

  • Our team will advise you if your chosen church, chapel or crematorium is available for a service and if not, they will recommend alternatives.
  • In line with government advice, and to ensure reasonable and safe social distancing, crematoriums and cemeteries may limit the number of mourners attending funeral services – depending on their capacity. Our team will discuss this with you and advise you on the current situation. We will ask you to sign a declaration form to acknowledge that you have been advised of the current regulations surrounding funerals and the number of mourners permitted to attend.
  • We will ask that the names and contact details of each of the mourners are listed on a form that we will provide to you for the purposes of NHS Test and Trace – this information will only be used where necessary to help stop the spread of COVID-19 and only held on record for 21 days, after which it will be destroyed.

Are there any restrictions on the type of funeral for someone who’s died from coronavirus?

Currently, there are no restrictions that prevent someone who has died from coronavirus having a funeral whether that’s for a cremation or a burial.

Can I still visit my loved one in the chapel of rest?

  • Please call us to discuss arranging an appointment to visit your loved one.
  • If you have been confirmed as having COVID-19 or have symptoms such as a new persistent cough, high temperature, loss of taste or smell – please do not visit our branch.
  • We would ask anyone who has been self-isolating or in a high risk category to not attend in line with government guidelines.
  • We do ask that only immediate family or close friends visit the chapel of rest at any one time.

Can I delay a funeral for a later date?

Restrictions are continuing to ease as the out of lockdown roadmap successfully hits key stages. However there are many variables still to consider, therefore our guidance is that funerals should go ahead rather than be delayed indefinitely.
We can help you plan and hold a memorial service at a later date when restrictions have been fully lifted. This could also incorporate a burial of ashes service, if appropriate.

Face coverings must still be worn in any indoor location and venue, and that includes our branches, so please ensure you have a mask or equivalent available when you visit. If you are exempt from wearing a face covering, please tell us when you are arranging your appointment. Click here for further government guidance on face coverings.