Data Privacy laws changed on 25 May 2018
This notice sets out most of your rights under the new laws.
Personal identification information
We may collect personal identification information from Users in a variety of ways in connection with activities, services, features or resources we make available on our Site. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
The type of personal information we will collect from you
a) Your name;
b) Your address and telephone number;
c) Your email address;
d) The bank account details of those paying for the funeral – these details will be used for this sole purpose only.
e) The name, address and personal details of the deceased.
Non-personal identification information
We use Google Analytics to collect information about how visitors use our website. It provides us with anonymous information including the numbers of visitors to the website, where they visit, the browsers used and for what length of time. We do not use this data in any way to identify specific users or to discover any personally identifiable information about our users.
We will always be transparent about any data we receive from the website.
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Why we collect your personal information and how we use it
The information we hold on you will be used to provide a service you have requested, inform you of updates you’ve asked for or if we need to obtain or provide additional information.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. We do not send any personal data outside of the EEA (European Economic Area).
How long we keep your personal information
We will keep your personal information as long as we require it to complete our services to you as requested.
We may keep your data for up to 10 years for one of the following reasons:
- To respond to any questions or complaints
- To show that we treated you fairly
- To maintain records according to rules that apply to us as a business
We may keep your data for longer than 10 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. Neville Funerals may pass your details to an external debt collection agency in order to recover any unpaid fees and expenses due to us.
Access to your information and updating and correcting your information
You have the right to request a copy of the information that Neville Funerals hold about you. If you would like a copy of some or all of your personal information please send an enquiry to [email protected] or send a letter for the attention of the Company Secretary’s office, Neville Funerals Ltd, Neville House, Marsh Road, Luton, Bedfordshire LU3 2RZ.
Neville Funeral Service want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Neville Funerals changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to [email protected] or send a letter for the attention of the Company Secretary at Neville Funerals, Neville House, Marsh Road, Leagrave, Luton, Bedfordshire LU3 2RZ. You may ask us, or Neville Funerals may ask you, to correct information you or Neville Funerals think is inaccurate, and you may also ask Neville Funerals to remove information which is inaccurate.
What if you want us to stop using your personal information
You have the right to ask us to delete, remove or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to be forgotten’.
If you want to ask us to delete your data or restrict our use of it, please contact us at [email protected]
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Neville House, Marsh Road, Leagrave, Luton, Bedfordshire LU3 2RZ